Last weekend, my wife and I dropped her laptop off at Bestbuy. We brought it at the beginning of the semester, and it has been useless sonce we brought it.
When we first brought it, we listened to the salesperson and brought a different anti-virus than Norton. And we had them optimized the two laptops (I also got one for business and school purposes; sharing the desktop computer is just too much of a pain).
Then we went home, and I unstalled Norton (which is bundled on every computer sold nowdays, or so it seems). It came out very easily. Then I installed the other anti-virus software (Trend Micro if you are curious) and Word 2007.
Then there was the standard Windows updates...one of which ended up in the blue screen of death on Toni's computer. So we ended taking her computer back to Bestbuy to have them fix that.
After getting it back (with them having to roll back the computer), all of a sudden, I could not get Norton to uninstall. And I spent hours trying to get it off the computer. So again back to Bestbuy, where I overheard a nerd say to another nerd (or whatever they are---maybe geeks) that the Norton removal tool was on the Malware disk.
Bestbuy calls Norton Malware.
Of course, after fighting with it that long, and remembering the night that I had my computer (the desktop) remote controlled from India (I think that the Norton service technician was in India) when we updated the Norton Internet Security, I understand the label.